Core Tools
BranchStone does not charge for access to its core productivity tools. There is nothing to cancel, no recurring membership, and no required subscription to continue using the platform's standard features.
Optional Support Contributions
BranchStone may offer the opportunity to make a voluntary one-time contribution to help support ongoing development. These contributions are entirely optional.
Making or declining a contribution does not affect access to the platform's core tools.
Refund Requests
If you believe you made a contribution in error, were charged incorrectly, or experienced another billing issue, please contact us as soon as possible.
Refund requests are reviewed individually and in good faith. Where appropriate, we will work with our payment provider to resolve billing issues fairly.
Payment Processing
Support contributions are processed by trusted third-party payment providers. BranchStone does not store complete payment card information.
Questions relating to payment processing may also be subject to the policies of the payment provider used during checkout.
Fraud Prevention
Refund requests that involve suspected fraud, abuse, or unauthorized activity may require additional review before a decision is made.
Changes to This Policy
As BranchStone evolves, we may update this Refund Policy. Material changes will be reflected by updating the "Last Updated" date.
BranchStone is designed to keep things simple. If something doesn't look right with a payment or contribution, please let us know. We'll do our best to resolve the issue quickly and fairly.